The following can be attributed to Judith McKenna, executive vice president and chief operating officer, Walmart U.S.:
“The holidays are a special time of year for our customers and associates and also one of the busiest. To help customers save time and money this season, we are offering the extra hours available this time of year to our current associates rather than hiring thousands of seasonal workers.
“These extra hours will help staff traditional roles like cashier and stocker, and newly created technology-empowered positions such as personal shoppers and Pickup associates. This is the same approach we took last year, and we heard great feedback from our customers and associates.
“This is what working in retail is all about, and we know our associates have the passion to do even more this year. We’ve increased our focus on service through new training, tools and technology. Thousands of associates have completed training in our Pathways and Academy programs, which prepares them to more effectively serve customers, especially during this busy season.
“We are also bringing back the very popular Holiday Helper and increasing the number of Helpers we have in stores this season. These associates are dedicated to helping customers get through the stores faster by finding the shortest checkout line, opening registers as needed and will even quickly grab items customers might have forgotten.
“Our associates make the holidays come to life in our stores, and we are thankful for everything they do to help our customers have the best possible shopping experience. As we head into our busiest time of the year, we know associates are ready to deliver for our customers and help give them a memorable and affordable Christmas.”
– Judith McKenna, Chief Operating Officer, Walmart U.S.