Supermarket chain Tesco will start collecting £2 from shoppers for click and collect orders less than £30 made through Tesco Direct. The supermarket giant announced that the £2 fee is required for the service to remain functional. The fee, which would be charged for non-food product, would be charged from 2 February. The organization is as of now charging £4 for grocery buys less than £40 that are ordered online and collected at the stores.
In July a year ago, John Lewis had initiated similar charges for orders collected at stores and in Waitrose branches. Over the Christmas period, sales through the online channel went up 16%, the organization said, as customers spent more on every order to get qualified for free collection. The delivery method was selected by more than half of the online orders.
Tesco representative was quoted by The Guardian as saying: “To ensure our Click & Collect service remains sustainable for the future, from 2 February we will be introducing a £2 surcharge on all Tesco Direct Click & Collect orders under £30. We want to provide customers with a great online experience and continue to offer customers the convenience of our Click & Collect service at every Tesco store across the UK.”
The organization did not unveil the quantity of orders it handles through the click and collect service. The store chain additionally had expanded the estimated delivery time on orders to five to seven days. This is to handle the increase in demand for home deliveries and click and collect service. As of late, competitor grocery store chain Sainsbury’s started free grocery collection on a base spend of £20 and orders on garments have a free pick up if their worth is above £15.