Customer Experience Rethink crucial as consumers opt for online

Customer Experience Rethink crucial as consumers opt for online

More consumers are now purchasing products online rather than in store, according to new research from Deloitte, the business advisory firm. The findings come from a survey of 2,000 UK consumers, published in the latest Deloitte Consumer Review: CX marks the spot: Rethinking the customer experience to win. According to the research, online purchasing has […]