Customer Experience Rethink crucial as consumers opt for online

More consumers are now purchasing products and services online than in store, according to the latest Deloitte Consumer Review. Survey of 2,000 UK adults reveals that more than half of consumers believe the overall shopping experience is important when making their purchasing decision.

Customer Experience Rethink crucial as consumers opt for online

More consumers are now purchasing products online rather than in store, according to new research from Deloitte, the business advisory firm. The findings come from a survey of 2,000 UK consumers, published in the latest Deloitte Consumer Review: CX marks the spot: Rethinking the customer experience to win. According to the research, online purchasing has […]