Retail sector Customer Satisfaction Declines: ACSI

Retail sector Customer Satisfaction Declines: ACSI

  According to American Customer Satisfaction Index (ACSI), consumer loyalty with the super market has fallen for a second consecutive year. Grocery stores enlisted their most reduced score in over 10 years of ACSI studies, dropping 3.9 percent to 73. Wegmans Food Markets, one of three grocery retailers to enhance consumer loyalty index, picked up […]