Deloitte Survey: Schwarz top among European Retailers, Tesco ranks ninth

Deloitte Survey: Schwarz top among European Retailers, Tesco ranks ninth

German group Schwarz, the company which owns retail chains Kaufland and Lidl becomes the top   European retailer in a study conducted by financial firm Deloitte. The study “Global Powers of Retailing 2017,” ranks Schwarz as the fourth largest retailer in the world, and first among European organizations. The current year’s report was focused on the […]

Study reveals top retailers waste time with flawed surveys

Study reveals top retailers waste time with flawed surveys

In the first study of its kind, a customer satisfaction survey of 51 top US retailers finds that retailers like Amazon and Wal-Mart waste customers’ time—and their own—with critically flawed surveys. The study was conducted by industry research institution Interaction Metrics. According to the study, 7-Eleven had the best survey—it was 13 questions, none of […]