Chapleys-owned Frewville Foodland supermarket in Adelaide won the International Retailer of the Year excellence award at the IGA Conference in the US. The Chapleys-owned Frewville Foodland was awarded the best international retailer title by the Independent Grocers Alliance (IGA), which was founded in 1962, and operates in more than 30 countries. Family firm Commercial Retail Group’s director Nick Chapley received the award.
“Our vision is to be more than just a supermarket. A pleasurable environment with no self-serve checkouts,” said Spero Chapley, Nick’s son and director of CRG. “It takes a lot of courage to compete against the less service/no range model of the duopoly and other international retailers and be different. This award is special for that reason. “It’s also a recognition of my father’s 60 years in the industry and for the supermarket’s 260 employees.” “At Frewville Foodland, Adelaide’s finest supermarkets, we love what we do … and now the world does too,” the retailer said in a message on its Facebook page. “It is a proud moment for us, a South Australian family-owned business, to be recognised internationally and know that our success derives from our customers trusting us to deliver on our unwavering dedication to quality, brands, community, jobs and customer service.”
Frewville represented Australia in the global awards. The supermarket has also won the title last year. The award is judged on the merchandising and range of products, employee development, leadership and innovation and community involvement. Foodland CEO Con Sciacca said the awards are “never easy to win and require an absolute dedication to excellence”. “It’s not the first time a Foodland store has won this award, and it highlights the passion and commitment to customers Foodland prides itself on.” Drakes Golden Grove Foodland won the same award in 2014.