Tesco to end ‘unexpected item in the bagging area’
ShareFollow us on Twitter Follow us on LinkedIn Follow us on Facebook
Tesco is to introduce a brand new audio voice to its self-service and scan as you shop checkouts following feedback from customers.
Friendlier, more helpful and less talkative, the machines will no longer alert customers with the infamous phrase, ‘unexpected item in the bagging area’.
Introduced in 2003, Tesco now has over 12,000 self-service checkouts which play a crucial role for busy shoppers up and down the UK.
But the current voice has become a source of frustration for customers, with some describing it as ‘shouty’ and ‘irritating’, and putting them under pressure as they finish their shop.
The new voice uses softer phrases and is more customer-friendly. As well as changing ‘unexpected item in the bagging area’ six unhelpful phrases including ‘please take your items’ have been removed and ‘Thank you for shopping at Tesco’ has been added.